Service Desk Engineer

He is the person responsible for enabling and disabling passwords for computer software used by a company. The employment of service desk engineers is expected to grow much faster than average over the next decade. Providing customers with support for corporate owned assets , which will include basic help desk support up to advanced troubleshooting. This position involves troubleshooting workstation, networking, storage, and server issues on a variety of platforms. IT technical support staff diagnose and solve software and hardware problems for computer users. Some of the roles and responsibilities of an IT help desk include providing stakeholders of a business with the data they need to make support decisions around asset allocation, budgeting, scheduling, and all processes. An IT help desk engineer can expect to earn something between $55,000-$65,000 annually.

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Repairing help desk engineer malfunctions, software issues, and networking problems. Engineers manage issues throughout their lifecycle, beginning from the first point of contact until it is resolved. During this process, they need to keep their clients abreast of the progress.


You should also have excellent interpersonal and communication skills. Meeting with clients to diagnose software, networking, or hardware issues. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. The average IT help desk job salary is between $55,000-$65,000 but this can vary depending on the company and level of experience. They must record incidents correctly and categorize and prioritize them as per their team procedures. Engineers carry out an assessment of issues thoroughly with end users to aid in the first point of contact problem resolution.

If you’re excited to be part of a winning team, XYZ Inc. is a perfect place to get ahead. Included in the Service Desk Engineers tasks are installing, upgrading, supporting, and resolving issues relating to PCs or laptops, printers, scanners, phones, VoIP, besides the Intranet, LAN, and WAN, hardware, and software.

IT Help Desk Technician job description

Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your help desk engineer resume. Help desk personnel support just about everyone else in your business. Our flexible monthly options let you choose the right plan to fit your needs and choose the employees that will be represent your company.

What are the duties and responsibilities of an IT Help Desk Technician?

An IT Help Desk Technician is responsible for providing technical support and assistance. They interact with customers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again.

This allows IT help engineers to provide a more efficient service. In general, senior infrastructure engineers make a higher salary in the hospitality industry with an average of $123,360. The highest help desk engineer annual salary stems from the finance industry.

Requirements and skills

They are responsible for handling customer inquiries and complaints, as well as providing technical support for the company’s products or services. In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported. Working with our NOC team, responsible for escalations on all desktop, network and server infrastructure service tickets to ensure service levels are maintained. This IT help desk technician job description template includes the list of most important IT help desk technician’s duties and responsibilities. Use it to save time, attract qualified candidates and hire best employees. The Service Desk Engineer is responsible for onsite service and support needs for our customers.

  • The Service Desk Engineer is responsible for onsite service and support needs for our customers.
  • Whereas, help desk engineers have higher paychecks in the finance industry where they earn an average of $67,498.
  • Technical support service desk engineers may also receive on-the-job training to learn the specific systems and processes of their company.
  • Using help desk engineers and information engineers resumes, we found that both professions have similar skills such as “troubleshoot,” “help-desk support,” and “technical support,” but the other skills required are very different.
  • Improves client references by writing and maintaining documentation.
  • Qualifications for a job description may include education, certification, and experience.
  • Now, we’ll look at senior infrastructure engineers, who generally average a higher pay when compared to help desk engineers annual salary.

They should have extensive technical knowledge of various technologies and products, including local area network /wide area network technologies. Qualifications for a job description may include education, certification, and experience.

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